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Doug Shapiro's avatar

Hi Mike. I like how you walked us through your train of thought and then stopped- meaning that you didn’t feel compelled to offer up an idea in a nice tidy package.

Thanks for the shoutout in this piece. As I wrote in Trust is the New Oil, I think about email as an analogy:

As an analogy, think about what’s happened to email over the last 20-30 years. In the late 1990s-early 2000s, it was still relatively novel to receive email and it was therefore high signal. Today, the noise has drowned out signal. We are overwhelmed by email spam, with spammers and email filters engaged in an never-ending cat-and-mouse game. Those filters are pretty good, but the costs to send bulk mail are so low that the spammers still have an economic incentive to try. Even with the best filters, spam slips through and, just as bad, legitimate emails get filtered out. (I recently found a trove of responses to the emails I send out from this Substack buried in my spam folder.)

The result is that email has been devalued as a communications medium. Click-through rates on legitimate emails have declined from 4-6% in 2010 to about 2% today. While it is still used at work and for a lot of marketing, its prior role has splintered into numerous apps: Discord, Insta, group chats, Slack, etc.

So, under this theory, open platforms like social collapse under the weight of all this stuff. Still used, but their utility will diminish. So, what’s the Discord/Telegram/Slack of content in the future?

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Rainbow Roxy's avatar

Fantastic! 'Language is not me' is a key insight.

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